Menu
Cart 0

Fire Pit Art shipping and returns

These fire pits are hand made. Shipping time is usually 7 business days.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within seven business days from the date of your order.  Shipping is free. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thefirepitz.com

Returns:

Please inspect your item upon receipt. If your order is damaged during shipping, please take photos and send them to us at returns@thefirepitz.com or contact us at 678-631-8112 immediately.

Any returns sent back must be sent via prepaid freight and in the original retail packaging to Fire Pit Art® A 20% restocking fee applies to all returns.

All Fire Pit Art® departs banded to a pallet with ¾ “ steel bands and is covered with a cardboard box.  The return fire pit must be secured to the pallet and covered for protection.  If the fire pit is returned and damaged a $100 fee will be charged to refinish the fire pit.  Otherwise, if the fire pit is returned without damage we have a 20% restocking fee.

Fire Pit Art Warranty

All components are warranted for a period of 10 years after date of purchase by the original owner.

Any returns sent back must be sent via prepaid freight and in the original retail packaging to Fire Pit Art® A 20% restocking fee applies to all returns.

Proof of purchase will be required before warranty service is rendered.  The sales receipt is the only valid proof of purchase.

Artisan Spark Guard Warranty

Fire Pit Art® Artisan Spark Guards are handcrafted to fit Fire Pit Art® and no returns are accepted if they are purchased to fit any other product except Fire Pit Art.  All though we use very heavy mesh screen it is susceptible to the high direct heat of the fire pit.  Longevity is determined by the frequency and intensity of the fires and will be different for every user. 

The fire screen material is guaranteed for sixty days against failure, the frame work is guaranteed for ten years with proof of purchase and would be shipped back prepaid to Fire Pit Art®.  In addition a 20% restocking fee applies to all returns

Although we do not get returns, please feel free to call or email at any time if you should have questions before or after your purchase. It is our belief that our fire pits will be passed along for generations and decades to come. Enjoy!