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Fire Sense Shipping & Returns

FIRE SENSE RETURN & SHIPPING POLICY

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  Shipping is free. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thefirepitz.com 

Warranty

PLEASE KEEP A COPY OF YOUR PROOF OF PURCHASE OR ORDER CONFIRMATION WHICH WILL BE NEEDED WHEN CONTACTING US ABOUT WARRANTY COVERAGE.

All Well Traveled Living products are warranted to be free from defects in materials or workmanship for one year from the date of purchase.

To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Wtliving will not replace missing components from any package purchased through an online auction. Well Traveled Living retains the exclusive right to either repair or replace the unit with a newly over-hauled (NOH) unit or new unit at its sole discretion. Call or e-mail Well Traveled Living Customer Service at cservice@welltraveled.net or 800-766-9633 and describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. In addition to your original sales receipt, you will need to provide the unit’s serial number (if available), your return shipping address, a daytime telephone number and an e-mail address.

Returns

If a return is due to the customer's preference, the return will be the responsibility of the purchaser.  Contact us at returns@thefirepitz.com, we will send you a  Return Authorization Number and instructions will be given as to where the until will be returned. Once the unit has been returned and has been inspected for resale quality, then a credit will be issued for the cost of the unit itself. Credit will only be issued to the original credit card that you used when placing your order.

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) arrived damaged, please send photos to returns@thefirepitz.com and we will process an insurance claim on your behalf.  If you receive a unit with minor damage, then replacement parts will be offered.  If it's determined that there is severe damage, it will warrant filing a damage claim with UPS.  We will file the UPS claim and either request another unit be shipped, or we will notify our accounting team to issue a credit if the customer does not want a replacement. Credit will only be issued once UPS has taken possession of the unit. Credit will only be issued to the original credit card that you used when placing your order.

   We do not charge restocking fees for returned products.