Patina Products shipping and Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 2 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within two business days from the date of your order. Personalized Products require 7 days from date of order. Shipping is free. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at firstname.lastname@example.org
Product damaged in shipping should be reported immediately to the Customer Service desk at returns@thefirepitz or call 678-631-8112.
A pre-paid FedEx label will be issued for return of actual damaged items and an identical replacement item will be shipped at no expense to the customer. All non-damage related product returns will require a RMA number from the Customer Service desk. Products refused upon arrival or returned without an authorized RMA number will be handled on a case by case basis. Returns must be in new condition, in
original packaging. A restocking fee equal to the two freight charges plus $10 will be assessed on all non-damage related returns.
Personalized Products damaged during shipment must be returned for repair. A pre-paid FedEx label will be issued. Personalized Product sales are final upon placement of order and cannot be returned.
100% Customer Satisfaction Guarantee
All fire pits by Patina Products is guaranteed to be free from defects in material and workmanship. If for any reason there is not complete performance satisfaction with the products ordered, return the merchandise to Patina Products within 60 days for replacement or credit for the quantity returned.