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THE OUTDOOR PLUS SHIPPING RETURN & WARRANTY POLICY

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

TOP items are made to order. The shipping time-line on our complete fire pit tables is 10-15 business days.  Shipping is free. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within ten business days of your order, feel free to follow up with us at sales@thefirepitz.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your delivery box appears to be damaged, take photos and examine your item on the spot. If your item(s) arrived damaged, Please call 909-460-5579.

Returns: 

TOP Products are made to order. There are no returns or exchanges on TOP products. If your item arrives damaged, please make a note of it when signing for delivery & follow the instructions below immediately.

Product Warranty

The Outdoor Plus, Inc., warranties product against manufacturing defects that prevent safe and correct operation of the product commencing from the date of original sale or shipment from TOP. The warranty on parts and in-house labor will apply only to claims presented to us by our original customer and is in lieu of all other warranties expressed or implied. The defective product must be shipped back with an RMA (Return Merchandise Authorization) issued by TOP for that specific product which states the nature of the defect or warranty claim. Please call 909-460-5579 for an RMA. Product to be returned should be packed carefully. The Outdoor Plus is not responsible for shipping damage on returned items. The original purchase information will be required. RMA’s are only valid for 30 days from the date of issue by TOP and will not be processed if received after the expiration date. The RMA number must be indicated on the outside of the return package and a copy of the RMA should be placed in the package with product.  Our warranty does not cover items that have been damaged by overheating, modification, abuse, improper storage, installation, or maintenance . This warranty excludes claims for incidental or consequential damage and indirect collateral expenses arising from product defects or warranty recovery. Product manufactured by TOP cannot be altered or modified in any way.